From carbon copies to cyber copies

The clang of typewriter keys and the ‘ping’ of the return arm would ring out through the newsroom. The carbon copied sheets of A5 size newsprint paper were fed into the roller and away we’d go. Keeping the copy tight and trying not to make mistakes.

2018-11-20T08:05:27+00:00November 19th, 2018|Communication|

Communicating through change

Running an organisational restructure change process can be fraught. People may stand to lose their jobs, so it becomes about more than making sure you get the best outcome for your business and that you’re running a fair legal process. It’s about minimising the affect on the lives of people who need their jobs to support their families.

2018-10-18T15:23:18+00:00October 18th, 2018|Communication|

The power of the infographic

We’ve all heard that a picture paints a thousand words but what about an infographic? As a wordsmith myself it’s fair to say I’ve been a bit cynical about infographics in the past. I’ve seen lots over the years and, like most things, some are better than others. However, I recently became a convert.

2018-09-14T16:40:22+00:00September 13th, 2018|Communication|

Websites – nailing the brief

The world of websites has changed dramatically over the past 20 years. When I first started in communications I had some clients that didn’t even see the point of having a website. And those that did invest in a website viewed it as a one-off exercise and cost. Now the conversations are more likely to be around how often to refresh the website and how to get the best deal.

2018-07-09T14:32:19+00:00July 9th, 2018|Communication|

Getting what you need from a designer

Have you ever sat down, briefed a designer and ended up with something not remotely like what you wanted? Make sure you are on the same page so you get the right result. Nail the design brief and spend time learning their lingo. I’ve been dealing with designers for years and after a few rookie mistakes myself there are a few things you need to know and look out for.

2018-04-30T14:24:37+00:00February 26th, 2018|Communication|

The ‘how to’ guide to newsletters

Think you need a newsletter but don’t know where to start? Here’s my 10-step guide to producing a great newsletter. Firstly work out who your audience is and whether they want (or will read) a regular newsletter from you. Once you've nailed that you can follow my guide to figure out the best content, format, frequency etc.

2018-02-26T16:22:11+00:00January 29th, 2018|Communication|

Dotting the i’s and crossing the t’s

Tedious isn’t it. When you’ve worked on a document for so long that you just want to see the back of it. We’ve all done it though, the moment you get it back from the printer’s you see the glaring typo that literally leaps off the page and hits you in the head.

2017-12-05T15:55:05+00:00December 5th, 2017|Communication|

Finding your voice

Or as I like to say, what’s your style? When it comes to communicating with your customers or clients it’s important to adopt the right tone and to be consistent. Back in the day, companies and organisations were often quite formal in their tone.  Particularly in the public sector where you wanted to avoid being seen as frivolous. News flash: Your customers or audience want to deal with real people, they want to be able to relate to your product, your company or your organisation and they want great customer service.

2017-12-05T15:43:18+00:00November 1st, 2017|Communication|