Getting your key messages right is an artform. More and more businesses and organisations are recognising the importance of having a set of key messages that reflect what they’re doing and hit the right note with their audiences.
Or as I like to say, what’s your style? When it comes to communicating with your customers or clients it’s important to adopt the right tone and to be consistent. Back in the day, companies and organisations were often quite formal in their tone. Particularly in the public sector where you wanted to avoid being seen as frivolous. News flash: Your customers or audience want to deal with real people, they want to be able to relate to your product, your company or your organisation and they want great customer service.